On Sweet Penelope Resources, the resources you purchase through my website are delivered electronically via digital download. Unlike physical goods, you cannot return a PDF file once it has been downloaded. For that reason, all sales on Sweet Penelope Resources are considered final and nonrefundable.
 

I offer refunds in a few limited circumstances. Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.
 

I offer refunds in a few limited circumstances. Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.
 

• Duplicate Purchase—you accidentally purchased the same resource twice.

• File Link Not Clicked / Downloaded—you purchased a resource, but never clicked on the link to download the file. (As determined by Tammy DeShaw, The Owl Teacher).
   

If your purchase meets these guidelines, you can contact me at: sweetpeneloperesources@gmail.com. As part of your request, be sure to include the name that you purchased it under, the resource name, your concerns about the resource, and any other important information I need to know.